Systems and Analytics Co-op Student

At Enbridge, ‘energy’ means more than lighting up businesses, heating up our customers’ homes, or fueling cars, buses and trucks. It’s our way of life! 

As a co-op student working for Raise at Enbridge, a first-choice energy delivery company, we commit to providing you with an exciting, rewarding and engaging experience.  

We know that when your initiative and talents align with our vision and values, we create good energy. You will work as part of an innovative and collaborative team to develop the practical skills needed to build your future career. 

In the role of Systems and Analytics Co-op Student, you will provide project support to accelerate several high-value initiatives using existing Microsoft 365 and enterprise technologies. These projects will improve operational effectiveness, strengthen governance and records management, enhance analytics and reporting capabilities, and support cost avoidance through internally developed solutions.

Placement Details:

This is an 8 month co-op placement starting in January 2027, located in North York, ON.

What you will do:

• Build an In-House Claims Management Tool Develop a SharePoint-based Claims Management Tool to replace Excel-based tracking and support intake, case management, workflow automation, document management, status tracking, reporting, and governance.. 
• Implement Claims Administration Efficiencies Review current claims and ombuds administration activities and identify automation opportunities, including legal release generation, intake processing, data transfers, duplicate entry reduction, reporting automation, and file management improvements. 
• Develop Power BI Dashboards and Interactive Reporting Establish an Ombuds and Claims metrics framework and partner with Customer Analytics to develop Power BI dashboards and interactive reporting to support operational management, leadership reporting, trend analysis, and performance monitoring. 
• Develop Trending and Forecasting Models Design trend monitoring and forecasting tools to identify emerging complaint, claim, workload, and customer experience risks. Support predictive reporting and proactive resource planning using Power BI and Microsoft analytics tools. 
• Implement an Ombuds Service Survey Develop an internal customer feedback process and assess survey platforms such as Qualtrics and SurveyMonkey in partnership with Marketing to measure service experience, identify trends, and support continuous improvement initiatives. 
• Develop a Maturity Assessment Framework and Tool Create a maturity assessment methodology and self-assessment tool to evaluate the current state of Ombuds and Claims processes, systems, reporting, governance, and customer experience capabilities.
• Develop an Impact Assessment Framework Design a standardized impact assessment approach and supporting templates to assist with evaluating customer, operational, financial, regulatory, stakeholder, and reputational impacts associated with complex decisions, projects, complaints, and claims. 
• Evaluate Future-State Case Management Solutions Research and assess enterprise platforms such as Microsoft Dynamics 365 and other Microsoft ecosystem tools to determine their potential applicability for future Ombuds and Claims case management, workflow automation, reporting, customer relationship management, and service delivery needs. 
• Evolve the Ombuds & Claims SharePoint Site Enhance the SharePoint site structure, knowledge management resources, process documentation, collaboration tools, and stakeholder-facing content to improve accessibility, consistency, and team effectiveness. 
• Advance Automated Claim Payments Support claims payment modernization initiatives, including opportunities to transition from manual cheque processes to SAP-enabled payment methods and bill credit solutions where appropriate. 
• Claims Records Management System and File Clean-Up Design and implement a structured records management approach within the SharePoint Claims Management Tool, including retention standards, document classification, naming conventions, governance controls, and auditability requirements. 

Who you are: 

• You are currently enrolled in a full time post-secondary program studying Software Engineering, Computer Science or Equivalent and will be returning to full time school immediately following the work term. 
• Effective and professional communication both verbal and written with ability to communicate with all levels within the organization.
• Strong problem solving and analytical skills.
• Ability to work in a team environment as well as independently.
• Effective time management and organizational skills with a keen attention to detail.
• Solid computer skills and experience using MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to actively and consistently represent Enbridge’s core values (Safety, Integrity, Respect, Inclusion, High Performance).

Working Conditions: 

• Office based role, located in North York, ON
• Relocation assistance is not provided. 

Please note that this is a role providing contract labour to Enbridge through Raise, who manages Enbridge’s Student Contractor Program. If you are selected for this position, you will be employed by Raise and will not be an employee of Enbridge. 

Please include in your application: Resume and Current School Transcripts. 

Our student candidate experience gives you the opportunity to apply for this role as a complete person. We strive to build a team that reflects the diversity of the community we work in and encourage applications from all groups, including, but not limited to, women, racialized and marginalized/global majority, Indigenous peoples, people identifying as 2S/LGBTQIA+, and people with disabilities. Do let us know if you would like any accommodations regarding your application process via email at hello@raiserecruiting.com or via phone at 1-800-567-9675. We look forward to hearing from you.